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Online Banking - Need Help

Online Banking - Need Help

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Compatible Browsers

Minimum Browser Configurations Recommended.
To get the most out of www.cabrillocu.com we recommend you have a minimum browser configuration of: IE6+, Safari 3+, FireFox 2+, (Flash 9+, JavaScript, Cookies, 128-bit Encryption). We also recommend that you remove pop up blockers to use this site, you can learn more by reading the "Getting The Most From The New Website – Viewing Pop-up Windows" article above. This configuration will allow you to enjoy and get the most out of our site and the features it offers. Please feel free to contact us with any questions or help needed by going to the "Contact Us" button in the top right corner of the site. We are here to help and make your user experience the best possible.

Online Banking System Requirements
If your browser is not one of the recommended browser configurations Cabrillo Credit Union suggests to get the most out of www.cabrillocu.com you may still use the online banking system with a different browser. You may simply go straight to https://ebranch.cabrillocu.com to use the online banking service directly.

To use online banking, you will need Microsoft Internet Explorer 4.0 or higher, or Netscape Communicator or Navigator 4.06 or higher with 128-bit encryption. Some pages of our site require the use of Adobe© Acrobat© reader. This is free software that you can download from Adobe's website.
Bill Payment Users – Enable Pop-up Windows
To maximize your searching capability, the new site was designed with pop-up windows. These windows allow you additional content without leaving the page you are on. If you have experienced any challenges with viewing these windows, the following instructions will assist you,
Remove Pop-Up Blockers
In order for Cabrillo Credit Union’s website to work properly, pop-ups must be enabled. Also, JavaScript and Cookies must be enabled in your web browser. To make sure you have pop-ups enabled for cabrillocu.com, follow the steps below to manually check your pop-up settings. Be aware, in addition to the pop-up blockers on your browser, third party vendors and Internet Service Providers may have pop-ups blocked. They are too numerous to document all of them, however be aware that those too could be blocking your access to our website.

How to Enable Pop-ups
If you do not have pop-ups enabled on your browser, the site may not display as designed. To enable your browser for pop-ups follow the steps that apply to the browser you are using. Note: Some security software and toolbars such as Google and Yahoo may also block pop-ups.

PC Users
Internet Explorer 7.0 on operating system Windows XP Service Pack 2
1. From Tools point to Pop-up Blocker, and then click on Pop-up Blocker Settings
2. Type cabrillocu.com in the box 'Address of Web site to allow' and click Add
3. Set the Filter Level to Medium: Block most automatic pop-ups
4. Click Close
Firefox 3.0.4
1. From Tools select Options
2. Select the Content icon
3. Ensure Block Pop-up Windows is not checked OR Alternatively
4. If it is checked type cabrillocu.com in the box ‘Address of web site:’ and click Allow
5. Click Close
6. Click OK
Opera 9.6
1. From Tools select Preferences
2. Under the General tab ensure 'Block unwanted pop-ups' is activated in the Pop-up dropdown box
3. Click OK
Mac Users
Opera 9.6
1. From Opera select Preferences
2. Under the General tab ensure 'Block unwanted pop-ups' is activated in the Pop-ups drop down box
3. Click OK
Safari 3.2
1. From the Safari menu, ensure 'Block pop-up windows' is unchecked
Firefox 3.0.4
1. From Firefox select Preferences
2. From the menu click on Content
3. Under Block pop-up windows, tick the check box
4. Then select Exceptions to allow sites
5. Type cabrillocu.com in the box ‘Address of web site:’ and click Enable
6. Close windows